In today's pet industry consumers are very savvy and demand high quality customer service. Clients expect information and advice that they can count on and know to be informative and accurate. Since 1991 PIJAC Canada has offered specialized training programs for pet industry professionals. The Certified Companion Animal Specialist Program was developed for people who are directly involved in pet care. With the ever growing popularity of this program, PIJAC Canada has developed adjacent workshops: the Canine Behaviour Workshop and The ABC's of UVA, UVB and UVC; a workshop specific to reptile lighting and heating. In the future, PIJAC Canada is looking forward to adding to its repertoire of seminars and workshops.